So Sticky

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Terms and Conditions

So Sticky Terms and Conditions

Last Updated: 1st January 2024

Welcome to So Sticky, your go-to destination for unique digital and physical stickers. By using our website and making purchases, you agree to comply with the following terms and conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing or using the So Sticky website, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. Orders and Processing Time

2.1 Order Placement: All orders placed on So Sticky are subject to acceptance and availability.

2.2 Processing Time: Please note that all physical orders, may take up to 5 working days to process ahead of dispatch. This processing time is necessary as the stickers are printed to order to ensure the highest quality.

3. Product Information

3.1 Digital Stickers: Digital stickers purchased from So Sticky are for personal use only. Redistribution or commercial use of digital stickers is strictly prohibited.

3.2 Physical Stickers: We make every effort to display product images accurately, but variations in color may occur due to differences in computer monitors. Actual product colors may vary.

4. Pricing and Payment

4.1 Pricing: Prices for our products are listed in British Pounds (GBP) and include VAT where applicable.

4.2 Payment: All payments are processed securely through our chosen payment gateway. So Sticky accepts major credit and debit cards. By providing your payment information, you authorize us to charge the total order amount to your selected payment method.

5. Shipping and Delivery

5.1 Shipping Method: We offer various shipping options, and the customer is responsible for selecting the desired method during the checkout process.

5.2 Delivery Time: Delivery times may vary depending on the shipping method selected. So Sticky is not responsible for delays caused by the shipping carrier.

6. Returns and Refunds

6.1 Returns:

Returns are accepted only for faulty or damaged Products.
To initiate a return, please contact our customer service within 14 days of receiving the faulty product.
Returned items must be in their original condition and packaging.
We accept returns for physical products within 14 days of purchase.
Digital products are non-refundable.

6.2 Refunds: Refunds for returned products will be processed within a reasonable time frame. Please refer to our Refund Policy for more details.

7. Intellectual Property

All content on the So Sticky website, including but not limited to text, images, and logos, is the intellectual property of So Sticky and is protected by copyright laws. Unauthorized use of our content is strictly prohibited.

8. Changes to Terms and Conditions

So Sticky reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms regularly.

Thank you for choosing So Sticky! If you have any questions or concerns, please contact our customer support team at customerservice@sosticky.co.uk

Return and Refund Policy

So Sticky - UK Ecommerce Store Return Policy for Faulty or Incorrect Physical Stickers

At So Sticky, we strive to provide our customers with high-quality products, including our unique and vibrant physical stickers. We understand that sometimes issues may arise, and we are committed to ensuring your satisfaction. This Return Policy outlines the procedures for returning faulty physical stickers purchased from our UK-based ecommerce store.

1. Eligibility for Return:

Returns will only be accepted for faulty physical stickers.
Digital products are non-refundable.
To be eligible for a return, the customer must notify So Sticky Customer Service within 14 days of receiving the faulty stickers.

2. Notification Process:

Customers must contact our Customer Service team via email at [customerservice@sosticky.co.uk] to initiate the return process.
Provide your order number, a clear description of the fault, and attach supporting images showcasing the issue.

3. Evaluation of Fault:

Our team will review the provided information and images to assess the reported fault.
If the fault is confirmed, we will provide instructions on how to proceed with the return.

4. Return Instructions:

Customers will receive a Return Authorization (RA) number and detailed return instructions via email.
The faulty stickers must be returned in their original packaging, along with any accompanying materials, within 30 days of receiving the RA number.

5. Return Shipping:

So Sticky will cover the cost of return shipping for faulty items.
Follow the provided return instructions to ensure a smooth return process.

6. Refund or Replacement:

Upon receiving the returned faulty stickers, our team will inspect the items.
If the fault is confirmed, customers will be offered the choice of a replacement or a refund.
Refunds will be processed using the original payment method.

7. Exclusions:

Returns will not be accepted for reasons other than product faults.
Stickers that have been tampered with, misused, or show signs of intentional damage will not be eligible for return.

8. Contact Information:

For any questions or concerns related to returns, please contact our Customer Service team at [customerservice@sosticky.co.uk].

By shopping with So Sticky, you agree to abide by this Return Policy. We appreciate your understanding and cooperation in ensuring a positive shopping experience.

Terms and Conditions

Return and Refund Policy

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